Privacy Policy
Introduction
Room127 (“we”, “us”, “our”) respects your privacy. This privacy policy explains how we collect, use, store and protect your personal information when you visit our website, submit inquiries, place orders and communicate with us. This policy complies with GDPR, CCPA and international data‑protection rules.
Information We Collect
- Contact information: Your full name, company name, email address, WhatsApp number, country, shipping address when you fill out quotation forms or checkout.
- Order‑related data: Order items, custom requirements, payment records, delivery information for processing your wall‑art orders.
- Website usage data: IP address, browser type, page view time, device information collected by Google Analytics to improve our website experience.
- Optional content: Your uploaded artwork images, design files you send us for custom painting production.
How We Use Your Information
- Process your custom wall‑art orders, arrange production and global delivery.
- Send quotations, product catalog, order updates, shipping tracking information via email.
- Answer your after‑sale questions and provide ongoing customer support.
- Send occasional newsletters about new artwork collections and wholesale offers (you can unsubscribe anytime).
- Analyze website traffic data to optimize our product display and page design.
Data Protection & No‑Selling Rule
We will never sell, rent or share your personal details and company information to third‑party marketers for commercial purposes.
Only our authorized sales and production team can view your information. Our website uses HTTPS encryption to protect your data during transmission. Your design files will be deleted after your project finishes if you require us to remove them.
We only share necessary shipping details with our logistics partners such as DHL and FedEx just for delivery arrangement.
Cookies
Our website uses cookies to remember your preferences and analyze visitor behavior. When you first open our site you can choose to accept or decline non‑essential cookies.
Your Rights
You have right to view, download or request us to delete your personal data by sending an email to our official support address.
If you have concerns about our privacy practices, please contact us anytime.